Debenhams in Glasgow, Scotland Open now

Reviews about Debenhams

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  2017-10-26, by Nancy Spreckley
  Went into Mac Store in Debenhams last week to buy makeup and use a £25 gift voucher I was given which was purchased at Morrisons, Giffnock. Brought two items worth £50 to check out, only to find out their till was not accepting any cards. Was asked to come back with cash,which I couldn't do and found a bit odd, since I don't carry cash. Came back next day to buy the Mac products firstly asking if they had their card machine now working, they confirmed they had. Took both products to the counter and gave them my gift card and my credit card only to find they said my gift voucher had not been activated by Morrisons. They said I had to go back to Morrisons and ask them to activate the card. This morning 28th October, my mother in law took back the card plus its receipt to Morrisons and asked them to activate the card, guess what they said it was activated and I need to now go back to Debenhams Silverburn for a third time, as Morrisons say, "it's a Debenhams issue". To say I am disgusted is an understatement. I will never buy a gift card again, in any supermarket or retail store, as in my case, both parties are blaming each other. Where is the customer in all of this? Dreadful experience and very dissatisfied with both retailers!